Què diuen els nostres clients?

GARY SMITH va deixar una ressenya el 28/04/2018

Refurbished Club Room

Although the room was very nice we felt there is scope for some improvement. In the bathroom there was no facility to hang clothes in the dry area outside of the shower. In the bedroom there is no longer any drawers to keep personal items that are frequently used but not left out on display. In the wardrobe we were saddened to find only 8 coat-hangers to store 2 peoples clothes for a 2 week holiday. We found the new beds to be very comfortable but still the same old lumpy pillows. On the balcony, the glass panels that replaced the old railing are smart but obstruct the view and wonder why clear glass was not used as in other hotels

Hotel Rio Park va respondre a aquesta ressenya.

Hello Gary  Thank you for taking the time to share your review regarding your recent stay at the Hotel Rio Park. We do appreciate your comments and feedback and we shall make sure they are passed on for you. Hopefully you will still consider returning to stay with us again in the future. Kind Regards MedPlaya, Guest Relations Team

ALAN PATTERSON va deixar una ressenya el 13/04/2018

Return to Rio Park

After about 20yr we returned to Rio park. We booked a newly refurbished junior suit family room and what a great choice it was. Maid service was excellent. Food was good as it always was but with some extra choices. Entertainment was excellent with the option of two venues. Pool area was clean and spacious and plenty going on in the Rio Park. Definitely will return. Thank you

Hotel Rio Park va respondre a aquesta ressenya.

Hello ALAN Many thanks for choosing to return to stay with us at the Hotel Rio Park. It is encouraging to hear that you were pleased with all that the Hotel has to offer and were happy with the services and facilities. We hope to welcome you back again in the future. Kind Regards MedPlaya, Guest Relations Team

John Davies va deixar una ressenya el 10/04/2018

Junior Suites

We stayed in one of the new Junior Suites, as we had a disabled friend with us the bedroom arrangement in them was perfect and spacious enough for him in his wheelchair, and to be able to move around , so it made the holiday experience better than expected,

Hotel Rio Park va respondre a aquesta ressenya.

Hello John We are delighted that you enjoyed your stay with us in one of the Junior Suites at the Hotel Rio Park. Many thanks for taking the time to share your thoughts with us and we hope to see you again in the future. Kind Regards MedPlaya, Guest Relations Team  

Pamela Dacosta va deixar una ressenya el 10/04/2018

Disappointed

We booked one of the new superior Club rooms and were very disappointed to find the room very small and completely empty, not even a kettle. It took a few trips to reception to finally get a kettle, soft drinks in the fridge etc. The drinks facility is a one off and nothing is replenished. The dressing gown would fit Twiggy but not us. Food was cold the first 2 nights but then someone had blood running out of the chicken so sent it to the management who gave them a bottle of wine as an apology but they then had a meeting with the manager. From then on what a difference, Everything was hot and really enjoyable. The other complaint was that it was really hot and our room faced the sun. The room was boiling hot and we couldnt sleep even with the balcony door wide open We were told air con was not on until May and that they couldnt provide a fan. It seemed rather strange that reception was lovely and cool with air con blowing. Entertainment really good and staff friendly but not a patch on other Med Playa hotels.

Hotel Rio Park va respondre a aquesta ressenya.

Hello Pamela We are sorry to hear that certain aspects of the Hotel Rio Park were not to your liking, it is never our intention for anyone to be unhappy during their time with us. Your comments and feedback are important to us and so we thank you for taking the time to share them. Hopefully we can welcome you back to one of the MedPlaya Hotels in the future. Kind Regards MedPlaya, Guest Relations Team

Gerald Ballinger va deixar una ressenya el 08/04/2018

Food

Stayed here a few times and loved it . Food has always been excellent but this time was awful, hot food was always cold good job there was a microwave. Selection of food was poor. Hope it improves as I want to come back. Great location.

Hotel Rio Park va respondre a aquesta ressenya.

Hello Gerald Many thanks for sharing your thoughts regarding your recent stay at the Hotel Rio Park.  We are sorry to hear that on this occasion you did not enjoy the food as much and we shall make sure your comments are passed on for you. We do hope that you will still choose to return again in the future. Kind Regards MedPlaya, Guest Relations Team

Beatriz Cervera lazaro va deixar una ressenya el 05/04/2018

Buen hotel

Pasamos una noche y nos sorprendió la reforma que estaban haciendo. Han dejado las habitaciones y los pasillos nuevos y está todo impecable!

Hotel Rio Park va respondre a aquesta ressenya.

Estimada Beatriz, Nos complace saber que disfrutó de su estancia en el hotel Rio Park. Es fantastico saber que estuvo contenta con nuestras habitaciones reformadas. ¡Esperamos volver a verle en el Rio Park en un futuro proximo! Saludos cordiales, Equipo de Relaciones Públicas hoteles MedPlaya

Pauline Lees va deixar una ressenya el 26/03/2018

Rio Park March 2018

Chose this hotel as it was away from the strip but not too far from anywhere. Everything was good and good value but 2 minor gripes. There was only 1 plug socket plus the shaver socket in the bathroom. And the lifts seem to have a life of their own going past empty or with one 2 people in I caught the Benidorm Bug nothing to do with the hotel so I was grateful for the many English TV channels I could watch whilst resting up

Hotel Rio Park va respondre a aquesta ressenya.

Hello Pauline Thank you for taking the time to share your comments regarding your recent stay at the Hotel Rio Park. We are sorry to hear that you had a few issues during your stay but that this did not deter you from enjoying your holiday. Hopefully you would consider returning again in the future. Kind Regards MedPlaya, Guest Relations Team

Trevor Elliott va deixar una ressenya el 14/03/2018

Mr

Very good

Hotel Rio Park va respondre a aquesta ressenya.

Hello Trevor Thank you for comments regarding your stay at the Hotel Rio Park. We are pleased that you found us to be very good and we hope that you will choose to stay with us again in the future. Kind Regards MedPlaya, Guest Relations Team

Mary Ellis va deixar una ressenya el 14/03/2018

return again and again

Love this hotel, great welcoming atmosphere , excellent food, excellent value. Only problem this time was queues for lifts as 2 closed off for workmen to use. Wouldn´t deter another visit soon.

Hotel Rio Park va respondre a aquesta ressenya.

Hello Mary Thank you for returning to stay with us again at the Hotel Rio Park.  We are sorry that you experienced problems with some of the lifts being closed but we are very pleased that this will not stop you from returning again in the future. We hope to see you back again soon. Kind Regards MedPlaya, Guest Relations Team

derrick moore va deixar una ressenya el 12/03/2018

work noise

Really had a good time as usual & i know we were warned about the building work on going but the noise in our room most afternoons was very bad even well into the evening. we were on the 5th floor & it seemed they were working on the next floor!! my partner likes a nap in the afternoon but found it impossible while we were there 4 weeks Thanks........D.Moore 4 weeks

Hotel Rio Park va respondre a aquesta ressenya.

Hello derrick Thank you for returning to stay with us once again at the Hotel Rio Park. We are very sorry to hear that the noise from the work taking place impacted upon your holiday and we apologise for any inconvenience caused to you. We sincerely hope that this will not deter you from returning again in the future. Kind Regards MedPlaya, Guest Relation Team

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