Què diuen els nostres clients?
Sarah Ward va deixar una ressenya el 04/06/2023
Overall great hotel and will return
The staff were all very helpful and a couple of issues were dealt with straight away. The hotel was very clean and housekeeping were excellent. The food was good plenty of choice every day. For me there was only 2 let downs one was the lifts took forever I understand at peak times it will be busy but being on the 2nd floor and having mobility issues the waiting for a lift left me in pain. Also we stayed in a family room where the main door to the room opened into my childrens room and it could be locked against being opened from the outside but there was not a way to lock it to stop one of the children from opening the door and I dont feel that is safe especially in a foreign country where they are too young to understand the dangers. On the whole the hotel was great and we will return at some point.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Sarah Thank you for taking the time to share your review of your recent holiday with us at the Hotel Rio Park. We are happy to hear that overall you enjoyed what we have to offer and we aplogise for any inconvenience caused due to the lifts. Your feedback means a lot to us and we thank you for all of your comments. It is great to hear that you would like to return again in the future and we look forward to welcoming you back again to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
SHONA CAMPBELL va deixar una ressenya el 03/06/2023
Hotel
I had a great time in the hotel. Everybody looked after me. Even when l hot upset day l was leaving. Room was great and food good. See you soon
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Shona We are delighted that you had a great time on your holiday at the Hotel Rio Park. Thank you for taking a moment to share your thoughts with us, we do appreciate it. We look forward to welcoming you back again soon. Kind Regards, MedPlaya Hotels Benidorm
ROSEANNE MARION MURRAY va deixar una ressenya el 03/06/2023
Standards have dropped
Standards at hotel have dropped since our last stay last October. Room was grubby and dusty. Hotel does no longer look or feel like a 4 star hotel. We had booked to stay there over the coming New Year but have cancelled our stay. Such a pity the standards have dropped.so much as we have stayed there several times and have enjoyed our previous stays.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Roseanne We are very sorry to hear that you did not enjoy your recent stay with us at the Hotel Rio Park as much as on previous occasions. It is never our intention for anyone to be unhappy or to experience any issues and we apologise that you found the standards were not as good. Your feedback is important to us and we thank you for sharing them. We hope that you will choose to return again in the future and we can try and change some of your opinions. Kind Regards, MedPlaya Hotels Benidorm
SINEAD HEARNE va deixar una ressenya el 22/05/2023
Fab hotel
We loved this hotel staff are so friendly. Cleaning staff were amazing cleaned room everyday and always greeted with a smile and hello. Food was hit and miss for us but we are very picky eaters. Entertainment was ok could be a bit better but we will defo be returning to this hotel it is a 10 out of 10 from us
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Sinead It is great to hear that overall you enjoyed your recent holiday with us at the Hotel Rio Park. Thank you for taking the time to share your comments with us, we do appreciate all of your feedback. We hope to be able to welcome you back again soon to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
MICHAEL VICKERS va deixar una ressenya el 09/05/2023
Lifts a let down
All fine at the Hotel, Food, Staff and cleanliness. The only problems was the lifts I accept at busy times they can be slow but to wait for 15 minutes for a left and get in on the 2nd floor and have to travel up to the 12th floor and then stop at every floor coming down until arriving at the food floor. On one occasion my wife who is a wheelchair user had to walk down 3 floors to go for breakfast is just not acceptable.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Michael Thank you for sharing your feedback with us. We appreciate your positive remarks about the food, staff, and cleanliness of our hotel. We apologise for the inconvenience you experienced with the lifts during your stay. We understand that waiting for an extended period and having to make unnecessary stops can be frustrating, especially for guests with mobility needs. Please be assured that we take this matter seriously, and we will look into ways to improve the efficiency and responsiveness of our lifts, especially during peak times. We hope to have the opportunity to welcome you and your wife back again in the future. Kind Regards, MedPlaya Hotels Benidorm
MALCOLM JOHN HEWITT va deixar una ressenya el 09/05/2023
GOOD OVER BAD
SORRY TO SAY. 2022 GREAT FOOD. 2023 BAD FOOD CHOICE WAS LIMITED WAS NOT UP TO 2022.. A LOT OF FOOD WAS UNDER COOKED MEAT CHICKEN AND CHICKEN NUGGETS REMAINING MEAT WAS WELL COOKED,, ROOM FRIDGE EMPTY,NO WATER, TEA COFFE ENOUGH FOR 1 DRINK OK AFTER BUYING HOTEL WATER AT 5L 3.25 ,,, OUTSIDE HOTEL WATER 5L WAS 1 EURO....DRINKS OVERALL EXPENSIVE IN HOTEL.. OUTSIDE CHEAPER....THAT SAID HOTEL DID ENOUGH TO MAKE AN ENJOYABLE STAY.. any other issues resolved there and then ....... Note other guests stated Hotel appeared to allow Stag Hen parties. Dress code Restaurant seen to allow SKIMPY SWIM SUITS AT ANY MEAL TIME.. lots of older people A stated overall they will proberly NOT REBOOK AGAIN.. I CAN SAFELY SAY THAT MANAGEMENT STAFF TRIED TO RESOLVE ALL PROBLEMS.. TOOK RESPONSIBILTY TO DEAL WITH IT....FOR THAT WELL DONE...IVE BEEN VERY HONEST TRUTHFULL IN COMENTS MADE AND NOT TO OFFEND ANY -ONE.. A SEASONED TRAVELER SAYING AS IT IS...
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Malcolm Thank you for sharing your feedback regarding your recent stay at our hotel. We're sorry to hear that the food and beverage offerings did not meet your expectations, and we apologise for any inconvenience caused. We take all feedback seriously and will address the issues raised with our kitchen and food service staff. Additionally, we will review our policies on Stag Hen parties and restaurant dress codes to ensure they are being properly enforced. We appreciate your honesty and hope to have the opportunity to welcome you back in the future. Kind Regards, MedPlaya Hotels Benidorm
MARÍA TERESA GUILL LUNA va deixar una ressenya el 04/05/2023
Observaciones
El horario de las cenas comienza muy pronto. En general todo está dirigido al público extranjeroadulto, nada para el público familiar nacional.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hola María Teresa Agradecemos su comentario y retroalimentación en relación a su experiencia en nuestro hotel. Lamentamos profundamente que el horario de las cenas no haya sido de su completo agrado. Nos tomamos muy en serio las opiniones y sugerencias de nuestros huéspedes, ya que nos ayudan a mejorar la calidad de nuestros servicios. Esperamos poder tener el placer de recibirla de nuevo en nuestro hotel, y ofrecerle una experiencia excepcional en todas las áreas. Saludos cordiales, Hoteles MedPlaya Benidorm
José Gaspar Sanchis Chillida va deixar una ressenya el 30/04/2023
Decepción
Buenos días La estancia fue muy regular nos volvimos una noche antes, elegimos este hotel porque mi hija había estado varias veces y le encantó, pero la sorpresa fue que la habitación no correspondía a la que está en las fotos de la web como habitación doble,era muy pequeña sin ningún sillón y las sillas de la terraza sin reposabrazos para estar sentados cómodos como enseña la web, las camas muy pequeñas y el baño aunque reformado pequeño, pequeño en fin nada que ver con lo que se anuncia. Fue tal la incomodidad que tuvimos que como puede comprobar dejamos perder una noche. En el espectáculo directamente hablaban inglés ni siquiera preguntaban si había algún español No creo que repitamos ni mi hija ni yo. Un saludo
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hola José Lamentamos sinceramente que su estancia en nuestro hotel no haya cumplido con sus expectativas. Hay varios tipos de habitaciones en el hotel. Las fotos de la web son correctas, la sillón es la tercera cama para cuando la habitacion la ocupan 3 personas, hay varias fotos con los diferentes diseños. Siempre estamos evaluando nuestros servicios y instalaciones teniendo en cuenta los comentarios de nuestros clientes. Esperemos que al pesar de esto disfrutaron de Benidorm y todo lo que ofrece. Saludos cordiales Hoteles MedPlaya Benidorm
Susana Gómez va deixar una ressenya el 24/04/2023
estancia Genial
estuvimos en Semana Santa y salimos encantados, genial con las comidas, buen trato del servicio y la piscina de fuera para el niño salió encantado. Repetiremos
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hola Susana, Muchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Rio Park. Nos alegramos que hayan pasado una estancia agradable con nosotros. Gracias por su confianza y será un placer poder darle nuevamente la bienvenida en su próxima visita a Benidorm. Saludos cordiales, MedPlaya Hoteles Benidorm
NEIL BAILEY va deixar una ressenya el 20/04/2023
Another excellent stay
Once again we have had an excellent time . This is the reason we keep returning to the Rio park . We have enjoyed everything from the food, the room, the entertainment and of course the lovely team of staff . We find the hotel so welcoming with the friendly staff from all departments. We look forward to seeing you all again soon
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Neil Thank you for choosing to return to stay with us once again at the Hotel Rio Park and for taking a moment to share your review with us. It is always a pleasure to receive good feedback about all of the services and facilities and we appreciate all of your comments. We look forward to welcoming you back again soon to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm