Què diuen els nostres clients?
Dirk van de Kaa va deixar una ressenya el 15/11/2017
Disapointed
Stayed for this visit in a Superior room, very disappointing . On first viewing the room appeared very light,with almost everything being white - rather clinical infact. In the old rooms you had a bureau with a drawer, shelves and a mirror, in these rooms you have a bureau with a small fridge, which incidentally you have to pay for if you wish to use it, being in place of the shelves. The bedside tables have no drawers, the wardrobe neither? The wardrobe has two hanging sides which have 4 coat hangers each, one side having the safe in it which means you cannot even hang a shirt above it. The other side having a case rack to put your case on!! If you are staying for longer that a few days finding somewhere to put your clothes is quite a problem. The bathroom has a large washbasin cabinet with a good mirror and light. Walk in shower looks very nice until you use it. No indication on the tap for hot or cold,water, nowhere to put your shower gel, shampoo etc except on the floor of the shower which is quite slippery in places something that could be quite dangerous especially as a lot of older people stay in this hotel. Conclusion being that these new rooms could only have been designed by a man with little thought for the people who will stay in them.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Dirk Thank you for taking the time to share your comments regarding your recent stay at the Hotel Rio Park. We are sorry to hear that you were dissapointed with the new superior rooms and that you found them to be lacking in space.nbsp; We do apprecaite all of your feedback as it helps us to monitor how we are performing as a Hotel. We do hope hope that despite some setbacks it would not deter you from returning again in the future. Kind Regards MedPlaya, Guest Relations Team
Sandra Gonzalo Perez va deixar una ressenya el 06/11/2017
MUY BIEN!!!
Todo perfecto en este hotel, mucha limpieza, las personas que alli trabajan encantadoras, comida muy buena.... Por poner una pega....la animación , que está muy bien pero orientada principalmente al turismo extranjero...estaria bien algo de animacion en español!!
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hola Sandra Gracias por tomarse el tiempo a dejarnos una resentilde;a sobre su estancia en el Hotel Rio Park. Nos algegra saber que tuvo una estancia agradable con nosotros y que el trato del personal fue muy agradable. Esperemos darle la bienvenida de nuevo a Rio Park para futuras vacaciones en Benidorm. Saludos cordiales, Equipo de Relaciones Publicas MedPlaya
Peter Horsley va deixar una ressenya el 06/11/2017
Happy days
To much queuing meal times Ie for tea coffee juice eggs etc Quests experienced bed bug problems me & partner suffered lower leg bites never been bitten before in 40 years of traveling !
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Peter Thank you for taking the time to add your comments regarding your recent stay at the Hotel Rio Park. We do appreciate all your feedback and we apologise for any problems you encountered. We do hope that you would consider staying with us again in the future. Kind Regards MedPlaya, Guest Relations Team
Raymond Lane va deixar una ressenya el 02/11/2017
Rio Park
This was the first time that we had used one of the newly decorated rooms and my opinion is that they are not worth paying the extra for. The shower is very slippy and we had to buy something to stand on to prevent a fall. We have two more visits to this hotel booked and we will stay in the normal rooms
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Raymond We are sorry to hear that the newly decorated rooms did not meet with your expectations.nbsp; We do appreciate your feedback and comments. It is good to hear that you still plan on returning to the Hotel and we look forward to welcoming you back again soon. Kind Regards NedPlaya, Guest Relations Team
JOHN FRANKLAND va deixar una ressenya el 22/10/2017
Good Value Hotel
Stayed over for 2 nights in late Oct. The hotel rooms need a furniture update and re-decoration. The Staff were attentive and efficient. Entertainment was second to none. Food was pretty good. Breakfast was excellent. Bar prices were very reasonable. Overall not a bad place at all.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello John Many thanks for adding your thoughts regarding your recent 2 nights at the Hotel Rio Park. We are pleased that overall you enjoyed the service you received and liked the entertainment taking place. We are currently in the process of making updates to the rooms and this is an ongoing process. Hopefully you would consider returning again in the future. Kind Regards MedPlaya, Guest Relations Team
John Adair va deixar una ressenya el 20/10/2017
Hugely Disappointed
The reason behind my disappointment are as follows, 1. On arrival reception insisted we had booked a superior room only and sent us to a room which did not have the club superior extras at all, of which we had booked and paid for. It was my wifes birthday and this was the reason for booking this room what a major let down. 2. With regards to hygiene our room was not cleaned to a proper standard day by day and the beds were unchanged, the bathroom sink and shower area was not cleaned to a proper standard, also having numerous amount of cats running around the complex urinating and fighting with each other which can keep you awake is disgusting and pigeon droppings all over the outside of the glass elevators which were never cleaned also disgusting the time has come to get rid of this cats and pigeons. 3. Attitude of staff a. Reception staff, especially girl with English accent who had no name tag on, b. bar staff need retraining in customer service as they are quite rude. 4. Food selection in the hotel is certainly not up to the standard of your sister hotel the flamingo oasis. The selection is very poor and there was very little fresh fruit on offer. All in all our stay at the Rio Park was not a good experience and we did not get the club superior package we paid for. We would hope that you would come back to us with a favourable reply.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello John We are very sorry to hear that the Hotel Rio Park did not live up to your expectations.nbsp; It is never our intention for anyone to experience problems and we apologise for any inconvenience caused to you. Please be assured that your comments will be passed on for you and we thank you for taking the time to share your opinions. Kind Regards MedPlaya, Guest Relations Team
david lewis va deixar una ressenya el 18/10/2017
Mr
Very good staff clean rooms very good food will be back next year with 4 more people Thanks for a great hoilday Dave
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello david Thank you for adding your thoughts regarding your stay at the Hotel Rio Park.nbsp; We are happy that you enjoyed your stay with us and plan on returning again next year. We look forward to welcoming you back again soon. Kind Regards MedPlaya, Guest Relations Team
ALEXEY POKROVSKIY va deixar una ressenya el 12/10/2017
Bravo
Gracias et hasta proxima vez, esperamos
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hola Alexey Muchas gracias por tomarse el tiempo a comentar sobre su corta estancia en el Hotel Rio Park. Nos alegra saber que han disfrutado de sus vacaciones con nosotros. Esperamos volver a darle la bienvenida de nuevo en el Hotel Rio Park para sus próximas vacaciones. Un saludo cordial, Medplaya Relaciones Publicas Benidorm
andrew jones va deixar una ressenya el 08/10/2017
Would definitely recommend this hotel
We were given a free room upgrade which was to an amazing room.Hotel is very clean, plenty of beds by the pool and lovely breakfast.Staff very helpful and friendly.Would definitely recommend this hotel.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello andrew It is great to hear that you enjoyed your recent stay at the Hotel Rio Park and that you found all of the staff to be very helpful and friendly. Hopefully we shall see you again in the future. Kind Regards MedPlaya, Guest Relations Team
Martyn Watkin va deixar una ressenya el 08/10/2017
5th visit
The food was the best it has been our 5th visit The new superior rooms are excellent Would have liked clear glass on balcony though ! Did not stay in hotel for entertainment, so cannot comment on animation
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Martyn Thank you for choosing to return once again to stay at the Hotel Rio Park. We are delighted that once again you enjoyed another good holiday with. We do hope we will see you again soon for a sixth visit. Kind Regards MedPlaya, Guest Relations Team