Què diuen els nostres clients?
John Adair va deixar una ressenya el 20/10/2017
Hugely Disappointed
The reason behind my disappointment are as follows, 1. On arrival reception insisted we had booked a superior room only and sent us to a room which did not have the club superior extras at all, of which we had booked and paid for. It was my wifes birthday and this was the reason for booking this room what a major let down. 2. With regards to hygiene our room was not cleaned to a proper standard day by day and the beds were unchanged, the bathroom sink and shower area was not cleaned to a proper standard, also having numerous amount of cats running around the complex urinating and fighting with each other which can keep you awake is disgusting and pigeon droppings all over the outside of the glass elevators which were never cleaned also disgusting the time has come to get rid of this cats and pigeons. 3. Attitude of staff a. Reception staff, especially girl with English accent who had no name tag on, b. bar staff need retraining in customer service as they are quite rude. 4. Food selection in the hotel is certainly not up to the standard of your sister hotel the flamingo oasis. The selection is very poor and there was very little fresh fruit on offer. All in all our stay at the Rio Park was not a good experience and we did not get the club superior package we paid for. We would hope that you would come back to us with a favourable reply.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello John We are very sorry to hear that the Hotel Rio Park did not live up to your expectations.nbsp; It is never our intention for anyone to experience problems and we apologise for any inconvenience caused to you. Please be assured that your comments will be passed on for you and we thank you for taking the time to share your opinions. Kind Regards MedPlaya, Guest Relations Team
david lewis va deixar una ressenya el 18/10/2017
Mr
Very good staff clean rooms very good food will be back next year with 4 more people Thanks for a great hoilday Dave
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello david Thank you for adding your thoughts regarding your stay at the Hotel Rio Park.nbsp; We are happy that you enjoyed your stay with us and plan on returning again next year. We look forward to welcoming you back again soon. Kind Regards MedPlaya, Guest Relations Team
ALEXEY POKROVSKIY va deixar una ressenya el 12/10/2017
Bravo
Gracias et hasta proxima vez, esperamos
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hola Alexey Muchas gracias por tomarse el tiempo a comentar sobre su corta estancia en el Hotel Rio Park. Nos alegra saber que han disfrutado de sus vacaciones con nosotros. Esperamos volver a darle la bienvenida de nuevo en el Hotel Rio Park para sus próximas vacaciones. Un saludo cordial, Medplaya Relaciones Publicas Benidorm
andrew jones va deixar una ressenya el 08/10/2017
Would definitely recommend this hotel
We were given a free room upgrade which was to an amazing room.Hotel is very clean, plenty of beds by the pool and lovely breakfast.Staff very helpful and friendly.Would definitely recommend this hotel.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello andrew It is great to hear that you enjoyed your recent stay at the Hotel Rio Park and that you found all of the staff to be very helpful and friendly. Hopefully we shall see you again in the future. Kind Regards MedPlaya, Guest Relations Team
Martyn Watkin va deixar una ressenya el 08/10/2017
5th visit
The food was the best it has been our 5th visit The new superior rooms are excellent Would have liked clear glass on balcony though ! Did not stay in hotel for entertainment, so cannot comment on animation
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Martyn Thank you for choosing to return once again to stay at the Hotel Rio Park. We are delighted that once again you enjoyed another good holiday with. We do hope we will see you again soon for a sixth visit. Kind Regards MedPlaya, Guest Relations Team
Chris Preston va deixar una ressenya el 05/10/2017
Excellent stay and hotel
4 friends aged mid 40s stayed September. Hotel about 10 minutes from main strip of bars but bars etc all around. Food nice. Rooms very clean. Good value food and drink in hotel.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Chris We are delighted to hear you enjoyed your recent stay at the Hotel Rio Park and were happy with the facilities and services. Hopefully we will see you again in the future. Kind Regards MedPlaya, Guest Relations Team
Stephen King va deixar una ressenya el 03/10/2017
Good hotel gone down hill
We checked into Rio Park on Sunday 24th sept, when we booked we requested a low floor and also emailed before hand to ensure we had a low floor. On arrival we were given the 8th floor when i explain to reception i needed a low floor due to my wife being disabled and in a wheel chair they said there was nothing they could do and come back tomorrow an explained that use had a outdoor lift so thats not a problem of my wife is claustrophobic, not true suffering from claustrophobia is the same even its in a glass lift. When we went back the next morning we were told once again no low floors all they could give us was the 11th or 10th so best staying were we were on the 8th and to try back again tomorrow. We have stayed in this hotel over 15 times and never had a problem but this visit was terrible. My wife is in wheelchair and the ramp to get to the pool is to steep and very difficult to get up and down. We felt the food has gone down hill and also alot of staff had very bad attitudes. Down in the restaurant were you wash your hands my 3 year old grandson put his hand on the sink to reach the soap and the metal sink fell on the floor an just missed him by inches and all the staff could do was tut as if he had been swinging off it. Like i said before i have stayed in your hotel many times but i will not be staying again. We were due to check out this sunday the 1st but we have cut our holiday short and came home early. Its a shame that a good hotel has gone down hill.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Stephen We are sorry to hear that you did not enjoy your recent stay at the Hotel Rio Park and that you were dissapointed after staying before on numerous occasions. The reception will always do all that they can for anyone who has any special requests so we are sorry that they were not able to allocate you on a lower floor when you arrived as requested. Please accept our apologies for any inconvenience caused during your stay and we are sad to learn that you do not feel that you would like to return again in the future. Kind Regards MedPlaya, Guest Relations Team
Abbey Parr va deixar una ressenya el 30/09/2017
Excellent!
The rooms were beautiful and the maids always did a great job. The staff were friendly apart from one man behind the bar very rarely cracked a smile and the male entertainer I found was slightly arrogant. Food was lovely but it was very repetitive Im a fussy eater so I got sick of eating the same stuff every day. But overall excellent value for money and I really enjoyed my stay at Rio Park.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Abbey We are pleased to hear that overall you enjoyed your stay with us at the Hotel Rio Park and we thank you for your comments. We do hope that you will consider staying with us again in the future. Kind Regards MedPlaya, Guest Relations Team
Andrea Millar va deixar una ressenya el 23/09/2017
Fabulous hotel
2nd time staying, love it, will definiantly be booking here everytime Im in benidorm
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello Andrea Thank you for returning to stay with us at the Hotel Rio Park. We are delighted to hear that you enjoyed another good stay with us and we hope to see you back again soon. Kind Regards MedPlaya, Guest Relations Team
June Lawrence va deixar una ressenya el 22/09/2017
Smallest room ever had to stay in
Room far too small l feel that l have been overcharged €532 Door stop in middle of floor near wardrobe so you catch your feet all the time Room next to family room so constant noise l feel that a refund of sort should be made l have travelled world wide and your room fell very short of my expectations.
Hotel Rio Park va respondre a aquesta ressenya. Veure la resposta.
Hello June We are sorry to hear that the Hotel Rio Park did not meet with your expectations and that you were not aware of the dimensions of the single rooms. Your comments are important to us so we thank you for taking the time to share them. Kind Regards MedPlaya, Guest Relations Team