Què diuen els nostres clients?
thierry roche va deixar una ressenya el 14/08/2017
reponse
hotel sympathique mais beaucoup trop de bruit la nuit.certaines personnes ne respectent pas les gens. ils font comme ils ne font pas chez eux et c est dommage.mon enfant de 10 ans etait fatigue en se levant et ce n est pas normal quand on est en vacance.les chambres devrait etre climatisees car difficile de dormir fenetres fermees a cause du bruit.
Sven Corthals va deixar una ressenya el 13/08/2017
Looking forward to upgraded rooms
Third time we stayed at San Eloi and as we knew what to expect, we couldnt expect more than how it is. The hotel is in need of an upgrade and as this is planned for next year, we are looking forward to how it will be. Staff and animation are top. Friendly, helpfull and always with a smile. If any negative comments to be given, we could say thay the restaurant was a bit of a dissapointment. Every day french fries or pasta it a bit too much. Why not offering more traditional spanish quisine? A little more variotion would be welcome. What happened to free parking? 5 eur a day is a lot for a long term stay. Luckily there is some parking in the surroundings, but even though... And last, what about the rule about maximum 2 drinks per person in the bars? For a family of 5 we need to be with 3 at the bar for all to be served at once? Bit foolish isnt it?
Hotel Sant Eloi va respondre a aquesta ressenya. Veure la resposta.
Dear Mr. Corthals, Thank you for your confidence and for taking the time to share your impressions of your holiday with us at the MedPlaya Aparthotel San Eloy. Thank you for mentioning our friendly and helpful staff. We will forward your nice words to our team. Our guest’s opinion is of utmost importance to us as it helps us to improve. We will forward your comments regarding the variety at the restaurant to the corresponding department. We are sorry about the inconvenience but the all-inclusive rules allow 2 drinks per person. Thank you again for your confidence and we look forward to welcoming you back again in a near future. Best regards, Laura Guest Relations
Mariona va deixar una ressenya el 12/08/2017
Els nens s ho han passat genial
Els nens s ho han passat genial amb les acivitats, els animadors... lo unic negatiu que vam passar molta calor, no hi havia aire acondicionat a les habitacions.
Hotel Sant Eloi va respondre a aquesta ressenya. Veure la resposta.
Benvolguda Sra. Mariona, Moltes gràcies per la seva confiança i per compartir la seva experiència amb nosaltres. Estem molt contents de rebre la seva valoració i ens plau que la seva familia hagi gaudit de la seva estada. Preguem disculpi les molesties degudes a que no tenim aire condicionat. Ens plau informar que aquest hivern durem a terme la reforma d'alguns apartaments. Aquests nous apartaments reformats disposaran d'aire condicionat entre d'altres serveis. Desitgem poder donar-li la benvinguda ben aviat a qualsevol dels nostres hotels MedPlaya. Salutacions, Laura Atenció Client
IVON MURPHY va deixar una ressenya el 05/08/2017
Lovely place but needs some work
We always stay in the medplaya hotels and this was our 1st visit to san eloy. We had such a relaxing holiday. Its a beautiful place the only downside to it is the shop is very badly stocked down to the essentials been unavailable and the grounds of the hotel are very uneven it needs some maintenance.
Hotel Sant Eloi va respondre a aquesta ressenya. Veure la resposta.
Dear Mr. Murphy, We would like to thank you for your confidence in our hotels and for taking the time to share your impressions of your holiday with us at MedPlaya San Eloy. We are very pleased to receive your evaluation and to read that you had a relaxing holiday with us. We sincerely value our customers' opinions because they always help us to improve our services and we will forward your comments regarding the shop and the grounds to the correspondant departments. We look forward to welcoming you back again in a near future at any of our MedPlaya Hotels. Best regards, Laura Guest Relations
Darren Heaven va deixar una ressenya el 05/08/2017
Great budget holiday
This is our second time at the Medplaya San Eloy hotel, both times we have really enjoyed ourselves. All the staff are really friendly and helpful, the view of the hillside is lovely, there is a mixture of clientele and nationality which does cteate a nice community feel to the place. Our children quickly made friends and felt comfortable there plus because of the layout, we felt they were safe and secure in the complex. If you are looking for a great family holiday but on a tight budget then I would recommend the San Eloy hotel. We did have a few minor issues but for the price you pay, it is to be expected. These issues were that there was no air conditioning in the rooms, not much of a food choice for vegetarians who also dont eat fish and the evening entertainment was generally poor. However, they are planning to renovate the place, ready for summer 2018. This renovation will include better facilities for younger children and some air conditioned rooms. In summary, we have enjoyed our visits to the San Eloy and will probably return. We will be booking one of the air conditioned rooms though. In regards to the vegetarian and none fish food, this is an issue we have experienced in many hotels including 4 star hotels so in no way unique to the San Eloy. Lastly, as adults, we found the evening entertainment poor but funny just not sure it was meant to be funny and the children really enjoyed the entertainment every night both childrens and adults entertainment. You do receive great value for money, I personally question is it worth spending the extra £1,500 - £2,000 for a 3 or 4 star hotel which would offer a few more luxuries. The choice is yours.
Hotel Sant Eloi va respondre a aquesta ressenya. Veure la resposta.
Dear Mr. Heaven, Thank you for choosing again our hotel and for taking the time to share your impressions of your holiday with us at the MedPlaya San Eloy. We are very pleased to receive your evaluation and to read that you enjoyed your stay with us. Thank you for appreciating our location and for mentioning our helpful and friendly staff. We are very happy about the renovation planned and we are pleased to read that you will probably will be coming back. We are sorry to hear that the entertainment did not meet your expectations. Our guests opinion is of utmost importance to us as it helps us to improve and we will forward your comments regarding the vegetarians to the hotel manager. Thank you for your recommendation and to we appreciate also your comments about the good value for money. We will be very pleased to welcoming you back on your next visit to Tossa de Mar. Best regards, Laura Guest Relations
Chelsea Booth va deixar una ressenya el 04/08/2017
A good family holiday
We returned after a nice trip in 2016. Friendly people, helpful staff, great views, good entertainment. The things that may bother some people are: No air con in rooms - its very hot in the summer Its noisy, the entertainment finishes at midnight so dont expect any sleep before then. People then start clattering sunbeds around at 7am to reserve theirs for the day - even if they arent planning to using it for most of the day the hotel really need to enforce a rule about this All inclusive is rubbish if you have picky children, it really doesnt cater for kids at so expect them to live off chips all week. The all inclusive drinks are terrible - ask them to add extra vodka though and they will happily oblige. Yes I would return - but not on an all inclusive basis
Hotel Sant Eloi va respondre a aquesta ressenya. Veure la resposta.
Dear Mrs. Booth, Thank you for choosing again our hotel and for sharing your impressions of your holiday with us at the MedPlaya San Eloy. We are very pleased to receive your evaluation and thank you for appreciating our location and our helpful and friendly staff. Our guests opinion is of utmost importance to us as it helps us to improve. We are sorry to hear that the all inclusive did not meet your expectations. We will forward your comments regarding the all inclusive and the sunbeds to the hotel manager. Thank you again for your confidence and we are glad to read that you will be coming back. We will be more than happy to welcome you back in a near future. Best regards, Laura Guest Relations
franjo vercruysse va deixar una ressenya el 02/08/2017
Beoordeling
We had a great stay at your hotel. The staff at the reception is unfriendly. A big shout-out to the animation team and bar managment.
Hotel Sant Eloi va respondre a aquesta ressenya. Veure la resposta.
Dear Mr. Vercruysse, Thank you for taking the time to share your impressions of your holiday with us at the MedPlaya San Elo. We are very pleased to receive your evaluation and that you had a great stay with us. Our goal is to take care of our customers and make their stay as pleasant as possible. We apologise if reception service did not meet your expectations and we appreciate your kind words to the entertainment team and bar managment. We will forward your nice words that for sure will encourage the team. Looking forward to welcome you again very soon at any MedPlaya Hotels. Best regards, Laura Guest Relations
Cathy Philippron va deixar una ressenya el 02/08/2017
Séjours en famille
Voilà 3 ans que nous partons dans cet hôtel, lambiance est idéale pour un séjour avec des enfants. Les appartements sont spacieux, le personnel très agréable, les animateurs sont motivés. Les repas variés, que demander de plus! Si lon veut aller en ville, un bus nous y conduit toute les heures. Je recommande +++
Hotel Sant Eloi va respondre a aquesta ressenya. Veure la resposta.
Bonjour Mme. Philippron, Nous vous remercions de votre confiance une autre année et d'avoir partagé votre expérience concernant votre séjour dans notre établissement. Il n'existe pas plus grande satisfaction pour nous que lire vous revenez pour la 3eme fois. Nous sommes flattés de recevoir votre évaluation et de lire que votre séjour à répondu a vos attendes. Merci d'apprécier la gentillesse du personnel. Nous vous remercions pour vos aimables paroles et seront transmises à toute l'équipe. Nos remerciements pour votre recommandation et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Cordilement, Laura Service Client
stefano manna va deixar una ressenya el 31/07/2017
La langue
Pas assez pour les francophones
alain authier va deixar una ressenya el 29/07/2017
commentaires
toujours très bien accueilli et des renseignements donnés avec professionnalisme par le service accueil en général et par Isabelle en particulier. Des installations et un emplacement qui nous conviennent attention toutefois certaines commencent à vieillir comme le mini golf seul laccueil au restaurant nest pas à la hauteur exemple: séparer une famille à table ne me semble pas très commercial un personnel de nettoyage poli mais le nettoyage est moyen. Les serviettes ne nous ont pas été changé chaque jour, ce qui nest pas très hygiénique. Une équipe danimation qui semble sinvestir et des soirée que je qualifierais de correcte. Dans lensemble nous avons passé, comme chaque fois un bon séjour. dailleurs nous avons à nouveau réservé pour septembre.